Return & Exchange Terms

At Sarker Mart, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase or if you receive a damaged, defective, or incorrect product, our simple return and exchange process ensures your issue is resolved quickly.

1. Eligibility for Return

• Items must be requested for return within 7 days of delivery.
• Products must be unused, unwashed, and in original packaging with all tags attached.
• Items delivered damaged, physically broken, defective, or incorrect are eligible for instant replacement.

2. Return & Replacement Process

1. Contact customer support or submit a request via our Contact page with your Order Number and photos/video of the issue.
2. Our team verifies the claim within 24 hours and arranges courier pickup from your address.
3. Once received and inspected at our warehouse, replacement is dispatched immediately or refund is initiated.

3. Refund Guidelines

Refunds are issued to your original payment method (bKash, Nagad, Card) or as store credit within 3-5 business days after product inspection.

Privacy & Data Security Policy

We value your trust and are committed to protecting your personal information. When you shop with Sarker Mart, your privacy is safeguarded under strict data protection protocols:

1. Information Collection & Usage

We collect basic personal details (name, shipping address, phone number, and order details) exclusively to fulfill your orders, provide tracking updates, and deliver customer support.

2. Payment Security

All online transactions are secured with industry-standard SSL encryption and processed via PCI-DSS compliant gateways (bKash, Nagad, Card). We never store your payment passwords or financial credentials on our servers.

3. Non-Disclosure Commitment

Your personal information is never sold, rented, or shared with unauthorized third parties. Data is shared strictly with verified courier partners solely for doorstep order delivery.