1. Delivery Partner

We are proud to partner with Steadfast, a trusted and reliable delivery service, to ensure your orders are delivered to you in a timely and secure manner.

2. Delivery Times

We aim to deliver your orders as promptly as possible. Delivery times may vary depending on your location and product availability. You can find estimated delivery times during the checkout process and in your order confirmation.

3. Shipping Charges

Shipping charges are calculated based on the weight and size of the products in your order. You can view the shipping charges during the checkout process before finalizing your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number that allows you to monitor the status and progress of your delivery.

5. Shipping Address

Please ensure that you provide accurate and complete shipping information to avoid any delivery issues. We are not responsible for any delays or delivery failures resulting from incorrect or incomplete address information.


6. Eligibility for Returns

You may be eligible for a return under the following conditions:

  • The product is damaged or defective.
  • You have received the wrong product.
  • The product does not match the description on our website.
  • You wish to return an unopened, non-perishable product within the specified return period.

7. Return Process

To initiate a return, please follow these steps:

a. Contact our Customer Support Team for return authorization and instructions.

b. Pack the Product: Ensure the product is in its original packaging and includes all accessories, manuals, and any promotional items that came with it.

c. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a mistake on our part, such as a damaged or incorrect product.

8. Refund Process

Upon receiving your returned product, we will inspect it for eligibility. If the product meets the return criteria, we will process your refund. The refund will be made in the same payment method used for the original purchase. Please note that it may take several business days for the refund to be reflected in your account.

9. Non-Returnable Items

Some items are non-returnable, including but not limited to:

  • Perishable products.
  • Products with a limited shelf life.
  • Personal care and hygiene products.
  • Products marked as “Final Sale” or “Non-Returnable” on the product page.

10. Exchanges

We do not offer direct product exchanges. If you wish to exchange a product, please initiate a return following our Shipping and Returns Policy and then place a new order for the desired item.

11. Contact Us

If you have any questions or need further assistance with our Shipping and Returns Policy, please contact our Customer Support Team at:

Phone: 01712-075071
WhatsApp: +880 1712-075071